We spend a lot of time here trying to keep our customers happy. That’s not just happy talk. We only make money if our customers stick around to pay for our software year after year. “Happy” is a relative term. The same things don’t make different people happy. They show they’re happy in different ways. … Continue reading
I just finished watching videos of several companies pitching at TechCrunch Disrupt and reading the overviews of the rest, and Mark Suster’s post about whether startups today are solving real problems. You know what the problem with most of the companies at Disrupt is? It’s not just that they seem trivial or transient. It’s that … Continue reading
This relationship between the news media and its sources is eternal, and frankly it works just fine. What’s surprising (and a little galling) to me is the denial that exists among news mavens about how this all works. Reporters, editors and news pundits treat PR like a regular booty call that they don’t want their friends to know about. Continue reading
Executive compensation at companies, investment banks and funds should force managers to put real money at risk. Continue reading
