Ozymandias
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Your worst customer might be your best
We spend a lot of time here trying to keep our customers happy. That’s not just happy talk. We only make money if our customers stick around to pay for our software year after year. “Happy” is a relative term. The same things don’t make different people happy. They show they’re happy in different ways. … Continue reading
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Executive compensation at companies, investment banks and funds should force managers to put real money at risk. Continue reading
I want to hate Malcolm Gladwell, but then he writes something interesting enough that I have to grudgingly like his work again. As with all of his work, though, the good and important stuff needs to be parsed out of his articles, which share with his books the tendency to over-inflate a point, or keep … Continue reading
